Who we are
Digital Vision is an integrated marketing agency providing branding and creative, PR and media, events and experiences, web and digital solutions, and IT services and cybersecurity. In this policy, “Digital Vision”, “we”, “us” and “our” refer to our agency.
For any question about this policy or your personal information, contact us at info@digital-vision.net or +971 55 476 6384.
Information we collect
Information you give us. When you complete our contact form, email us or message us on WhatsApp, we collect the details you choose to share. This usually includes your name, email address, phone number, company and the content of your message.
Information collected automatically. When you browse our website, our hosting and security systems record technical data such as your IP address, browser type, device, pages visited and the date and time of your visit. This helps us keep the website secure and working properly.
Information from other platforms. If you contact us through social media such as Instagram or Facebook, we receive the information the platform shares with us under its own privacy policy.
How we use your information
We use your information to respond to your enquiries, prepare proposals and deliver the services you request. We also use it to manage our relationship with clients and to share important updates about a project or agreement.
We use technical data to protect our website against spam, fraud and security threats, and to understand how the website performs so we can improve it.
We do not sell your personal information. We do not use it for automated decisions that have legal or similarly significant effects on you.
Legal basis for processing
We process your personal information only when we have a valid reason to do so. Depending on the situation, this is your consent, the need to prepare or perform a contract with you, our legitimate interest in running and protecting our business, or a legal obligation.
Where we rely on your consent, you can withdraw it at any time by contacting us.
Sharing your information
We share personal information only with trusted service providers who help us run our business, and only as far as needed. These include our website hosting provider, our email and productivity provider (Google Workspace), form and spam protection tools, and WhatsApp for messages you choose to send us.
These providers process information on our behalf and are required to protect it. We may also disclose information when the law requires it, or to protect our rights, our clients or the public.
International transfers
Some of our service providers store or process data outside the United Arab Emirates. When this happens, we take reasonable steps to make sure your information receives an adequate level of protection, in line with applicable data protection laws.
How long we keep your information
We keep enquiry details for as long as needed to respond and follow up, and for up to 24 months afterwards unless you become a client. Client information is kept for the length of our relationship and for as long as legal, tax and accounting rules require.
When information is no longer needed, we delete it or make it anonymous.
How we protect your information
We use appropriate technical and organisational measures to protect your information, including encrypted connections, access controls and secure, reputable service providers.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We review our safeguards regularly as our business and technology evolve.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, to correct it or to ask us to delete it. You may also have the right to object to or restrict certain processing, to receive a copy of your information in a portable format and to withdraw your consent.
To exercise any of these rights, email info@digital-vision.net. We will respond within the time required by applicable law, and we may need to verify your identity first.
If you are not satisfied with our response, you can contact the data protection authority in your country.
Cookies
Our website uses essential cookies and similar technologies that it needs to work and stay secure, for example to protect our forms against spam.
If we introduce analytics or marketing cookies in the future, we will update this policy and, where required, ask for your consent first. You can also control cookies through your browser settings.
Links to other websites
Our website links to other websites and platforms, including Instagram, Facebook and WhatsApp. We are not responsible for their privacy practices, so we encourage you to read their privacy policies.
Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children, and if we learn that we have, we will delete it.
Changes to this policy
We may update this policy from time to time to reflect changes in our services or legal requirements. The latest version is always available on this page, together with the date it was last updated.
Contact us
If you have any questions about this policy or how we handle your personal information, email us at info@digital-vision.net or call +971 55 476 6384. We are happy to help.